Trading Standards – TV Licensing Scams

Fake emails purporting to be from TV Licensing are being used to lure people into giving away their bank details.

Scammers are sending fake emails using the official TV Licensing logo. The first email encourages the recipient to update their direct debit details.

In a second dodgy ‘TV Licensing email, scammers tempt recipients into clicking on a link and giving away their bank details under the guise of claiming a refund.

The email reads: ‘You are eligible to receive a tv license refund but due to invalid records, we were unable to credit your account. Please submit the request and allow us 5-7 days to process it.’

The URL included in the email starts with www.tvlicensing.co.uk (the official TV Licensing website) but also includes ‘.cs.update.your.licence’ followed by a series of random letters.

TV Licensing confirmed that these emails are not genuine. It said genuine emails and letters are personalised to include information such as your name, part of your postcode or your licence number.

Please remember to report any scam to Action Fraud 0300 123 2040.
If you have actually been the victim of a trader or scam such as the above and need help, or you require consumer advice, please call the Citizens Advice Consumer Helpline 0808 223 1133